Privacy policy

Who we are

Door and Stone is a trading name of Quartzize Worktops Ltd, company number 11674896, based at Unit 2 Lonlas Business Park, Lonlas, Neath, Wales, SA10 6SN.

Quartzize Worktops Ltd is the data controller for the personal information described in this policy. You can contact us about privacy at enquiries@doorandstone.co.uk.

Information we collect

When you send an enquiry, we collect:

• your first and last name;
• your email address and telephone number;
• your postcode;
• whether you are interested in replacement doors, quartz worktops or both; and
• the local representative and adviser code connected with your enquiry.

We may record limited information about how you reached the website, including approved campaign labels, the landing-page path and the referring website’s hostname. We do not store the full referring URL or arbitrary URL parameters with your enquiry.

The website uses an opaque first-party session identifier to remember the representative connected with your visit. We use limited technical information for security, rate limiting and spam prevention. Cloudflare Turnstile also processes technical information to check that a form submission is genuine.

With your permission, we use Google Analytics 4 to understand how the website is used. The analytics tag is blocked until you grant analytics consent through our cookie settings. We do not send enquiry contact details to Google Analytics.

How we use your information

We use your information to:

• respond to your enquiry and discuss a possible kitchen makeover;
• direct the enquiry to the appropriate office team and associate it with the representative who introduced you;
• contact you about the enquiry by telephone or email;
• keep an operational record of enquiries and delivery attempts;
• protect the website and forms from misuse; and
• understand the source of enquiries and the effectiveness of representative advertising without placing customer contact details in analytics tools.

We do not use a consultation enquiry to send unrelated marketing unless you have separately chosen to receive it.

Our lawful bases

We process enquiry details because it is necessary to take steps at your request before a possible contract and because we have legitimate interests in responding to enquiries, operating the representative-introduction service, preventing duplicate or fraudulent submissions and keeping appropriate business records.

Where optional analytics or marketing cookies are used, we rely on your consent. You can change or withdraw that choice through the cookie settings at any time.

We may also process information where necessary to meet a legal obligation or to establish, exercise or defend legal claims.

Who we share information with

We share information only where it is reasonably necessary, including with:

• the Door and Stone office team and the representative associated with the enquiry, where appropriate;
• suppliers that provide website hosting, email delivery, security, maintenance and other essential technical services;
• analytics providers, but only in accordance with your cookie choice; and
• professional advisers, regulators, courts or law-enforcement bodies where required by law.

We do not sell personal information or share it for unrelated marketing.

Some service providers may process information outside the UK. Where this happens, we use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, and no longer than necessary. When deciding how long information is needed, we consider the nature and sensitivity of the information, whether an enquiry or customer relationship remains active, the need to respond or provide services, and any legal, regulatory, tax, accounting or dispute-related requirements.

The representative attribution held in the website session currently lasts for 30 days. Enquiry records may be kept for a different period where they are still needed to respond, maintain appropriate business records or meet a legal requirement.

If an enquiry becomes a customer relationship, relevant records may need to be kept for longer to meet contractual, warranty, accounting or legal requirements. When information is no longer required, we securely delete it or anonymise it in line with our retention and deletion procedures.

Cookies and similar technologies

The website uses strictly necessary technology for security, form handling, remembering the representative attached to your visit and recording your cookie preferences. These functions cannot operate correctly without it.

Google Analytics is optional and is controlled by the cookie choices shown on the website. You can accept, reject or change that choice at any time. No advertising tag is currently installed.

Review or change your cookie settings

Your rights

Depending on the circumstances, you may have the right to:

• ask for a copy of your personal information;
• correct inaccurate or incomplete information;
• ask us to delete or restrict the use of your information;
• object to processing based on legitimate interests;
• receive information you supplied in a portable format; and
• withdraw consent where processing relies on consent.

These rights are not absolute and the right that applies can depend on why we are processing the information. To make a request, email enquiries@doorandstone.co.uk.

If you are unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

Other important information

Children

The website is intended for adults arranging home-improvement services. We do not knowingly collect information from children.

Automated decisions

We do not use information collected through this website to make solely automated decisions that have legal or similarly significant effects on you.

Security

We use measures including encrypted connections, access controls, server-side validation and anti-spam checks. No internet service can be guaranteed completely secure, but we review the safeguards appropriate to this website and limit access to people who need the information for their work.

Other websites

Links to other websites are governed by those organisations’ own privacy notices. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy when the website, suppliers or legal requirements change. The latest version and its update date will be shown on this page.